Sign-in codes
Check your spam or junk folder and confirm the email address was entered correctly. Codes expire after ten minutes; request a fresh code if needed. Never send your verification code to another person.
Family invitations
Each person should use the invitation sent to their own email address. The plan owner can remove access immediately from Family Sharing settings and send a fresh invitation if necessary.
Backup and restore
Open Settings, find the Data section and choose Export data to download a JSON backup. Import backup restores the profile, checklist progress and saved product details. Uploaded product photographs are not included in the JSON file.
Deleting your data
Open Settings, find the Data section and choose Delete data. This permanently removes the profile, checklist, products, uploaded images and sharing access associated with the account. Download a backup first if you may need the information later.
Reporting a problem
When contacting support, tell us which device and browser you were using, what you expected to happen and what happened instead. Please do not email passwords, sign-in codes or sensitive medical information.